AI-powered omnichannel customer support platform

Every customerconversation unified

OmniDesk brings WhatsApp, Facebook, Instagram, and Live Chat into one intelligent workspace — with AI copilot, visual chatbots, and real-time analytics.

WhatsApp BusinessFacebook MessengerInstagram DMLive Chat WidgetAI CopilotCampaigns
app.omnidesk.io/inbox
OmniDesk
💬Inbox
🎫Tickets
AI Copilot
🤖Chatbots
📢Campaigns
📊Analytics
🔌Channels
Search…
S
Sarah Johnson2m

When will my order arrive?

3
A
Ahmed Khan5m

I need a refund please

1
M
Maria Silva12m

Thank you so much!

J
John Lee1h

Is this feature available?

S

Sarah Johnson

● Open

Hi! When will my order #45231 arrive? I ordered last Thursday.

Hi Sarah! Let me check that order for you right away. 😊

Thanks! I really need it before Friday.

AI suggestion: “Your order is scheduled for Thursday delivery…”
Type a message…

Live preview of the OmniDesk Inbox — real-time, multi-channel, AI-powered

Everything your support team needs

Built for fast-growing businesses that need enterprise-grade communication tools without the enterprise price.

Unified Inbox

All conversations from WhatsApp, Facebook, Instagram, and Live Chat in one place.

AI Copilot

Draft replies, summarize threads, translate messages — powered by GPT-4 & Gemini.

Visual Chatbot Builder

Drag-and-drop flow builder to automate conversations without code.

Campaigns

Broadcast targeted WhatsApp and SMS messages to customer segments.

Analytics

Real-time dashboards for response times, CSAT, and agent performance.

Multi-tenant RBAC

Granular roles, departments, and row-level security for every workspace.

Built for scale from day one

Multi-tenant architecture with row-level security, Redis-backed real-time SignalR, Hangfire job queues, and a clean vertical slice backend ready for any team size.

Create workspace
Auto-reply rules & keyword triggers
Real-time visitor tracking
Knowledge base with semantic search
SLA policies & ticket escalation
bKash, SSLCommerz & Stripe billing
Proactive chat triggers

2+

Projects Delivered

20+

End Users Reached

1+

Countries Served

4.5/5

Client Satisfaction

Ready to unify your support?

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Contact us

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